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Reviews Moderation Policy

You can rate and leave reviews of the companies listed on our site. If you carry out a search on our site you will be invited to leave a review of both our service and your chosen surveyor's performance by independent review company Reviews.co.uk. You are also free to add a review to the surveyor's directory profile on our site.

We believe reviews are an important source of feedback to companies on their performance, good, bad, or indifferent, as well as being an important source of information to potential clients about what they might expect from a company.

However, we are also aware that reviews may be used to further disputes, by property sellers adversely affected by a report, or even unscrupulous competitors, to unfairly damage a company's reputation.

As a consequence, all reviews are subject to moderation. 

Reviews by verified users

Where a review is left by a verified user invited as a result of using our site, the review will be automatically published, but may be moderated in line with our moderation policy. 

Reviews by unverified users

When a review is posted in our directory, notification is emailed to both us, and the company concerned, but it is held unpublished until moderated and approved by us.

Moderation Policy

In general, our policy would be to publish reviews that appear legitimate, whether good or bad.

We would normally publish any positive review (with a rating of three stars or above) automatically, however a negative review is viewed more critically against a number of criteria to determine its legitimacy:

  • general language used - profane language and threats will not be tolerated
  • credibility of the review scenario
  • whether the reviewer is likely to be a genuine user of our site and the review therefore legitimate
  • whether the review asserts dishonest or illegal conduct
  • whether the reviewer indicates that some form of legal or dispute resolution procedure is being, has been, or is likely to be, pursued

There are also situations where the review may be edited by us, usually to remove anything that might lead to an individual being personally identified without their consent.

It should also be noted that companies have the right to respond to any review posted on our site.

Ultimately, although our preference is to publish reviews unmoderated, the choice as to whether to publish or edit a review remains ours, and our moderators' decisions are final.

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User feedback for our Find a Surveyor service

4.01 Average

2604 Reviews

Anonymous

Very good site for when you have no idea who to contact. We had a choice of firms and the one we picked was very helpful before and after the report was carried out. Excellent surveyor. We would recommend the site and chosen surveyor to anyone.

Posted 22 hours ago

Anonymous

The website was very useful and I received lots of responses from many qualified surveyors. Thank you for the great service.

Posted 1 day ago

Anonymous

A very professional service and efficient communication.

Posted 1 day ago

Anonymous

The service was very efficient and informative. The report was concise and included valuable advice and concerns.

Posted 1 week ago

Anonymous

We had excellent service from e-surv and would not hesitate to recommend them to others. From our initial enquiry which was acted upon within minutes to the wonderful surveyor who communicated with us every step of the way and provided an excellent comprehensive report.

Posted 3 weeks ago

Anonymous

Quick and easy and had various companies contact me immediately to offer their services. I found and used one easily:)

Posted 1 month ago

Anonymous

Excellent professional advice and report

Posted 1 month ago

Anonymous

Various Surveyors came back to me quickly over the weekend and I chose the one that had clearly read my concerns. She was able to conduct the survey that week and a few days later received the report.

Posted 1 month ago

Anonymous

A good service

Posted 1 month ago

Anonymous

Really easy to use, gave us access to plenty of quotes from which it was easy to choose the best one. The surveyor we ended up going with was the cheapest but did a fantastic job.

Posted 1 month ago

Anonymous

i found the surveyors  to be friendly and polite professionals they got on with the job in hand

Posted 1 month ago

Anonymous

I thought the explanations were good.

Posted 1 month ago

Anonymous

Woods Surveyors were easy to communicate with, provided a bespoke service whereby i only paid for the reestablishment valuation, rather than a full blown valuation which seemed to be the norm. Service and report were quick and efficient. Wold recommend them

Posted 2 months ago

Anonymous

My enquiry resulted in immediate emails and phone calls from several companies. Some of them very persistent before I’d had chance to review the quotes. Some companies seemed to drop the price quite sharply, and offer ‘special offers’, which somehow made me feel they were more gimmicky and call centre sales companies, rather than professional surveyor firms who do a proper job, which is what I really want.

Posted 2 months ago

Anonymous

Got o list of Surveyors, quickly arranged for one of them to make the valuation and got a good price!

Posted 2 months ago

Anonymous

Booked on Wednesday, survey the following Monday. Great report sent, would certainly use again

Posted 2 months ago

Anonymous

Routledge Surveyors produced the best survey we have ever had. They responded promptly to our enquiry, made clear when they would be able to undertake the work, did so as agreed and offered a brief preliminary report on the day. The full report came very soon afterwards. It was detailed, concise, clear and offered helpful suggestions for us to follow up. Super.

Posted 2 months ago

Anonymous

Used the RICS website to find a local surveyor. Before I could look at the outcome I was bombarded by emails from surveyors wanting me to choose them. All I wanted was a list that I could look at and make a choice or further enquiries as necessary.

Posted 2 months ago

Anonymous

Excellent and very helpful. I have been extremely impressed with the quality of the service provided by GTA Chartered Surveyors introduced through your website.

Posted 2 months ago

Anonymous

Easy way to track down local surveyors, get quotes and read reviews of services.

Posted 2 months ago

Anonymous

The survey has yet to be carried out. That said, thus far the process has been excellent, friendly, efficient and prompt. Extremely satisfied thus far.

Posted 3 months ago

What is the RICS?

RICS - London

The Royal Institution of Chartered Surveyors is the organisation responsible for the training and regulation of Chartered Surveyors. To be listed on Local Building Surveyors, surveyors must be either a RICS Member (AssocRICS, MRICS/FRICS) or a Firm Regulated by the RICS, so you can be assured that your survey will be carried out by a qualified regulated professional.

Find out more about the RICS

What Survey Do I Need?

What type of survey do I need?

If you are looking for something more than a simple property valuation (highly recommended if you are buying a new property), there are two common "standard" types of survey.  Check out the links below to find out more:

RICS HomeBuyer survey

Building Survey (Structural Survey)


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