Reviews Moderation Policy
You can rate and leave reviews of the companies listed on our site. If you carry out a search on our site you will be invited to leave a review of both our service and your chosen surveyor's performance by independent review company Reviews.co.uk. You are also free to add a review to the surveyor's directory profile on our site.
We believe reviews are an important source of feedback to companies on their performance, good, bad, or indifferent, as well as being an important source of information to potential clients about what they might expect from a company.
However, we are also aware that reviews may be used to further disputes, by property sellers adversely affected by a report, or even unscrupulous competitors, to unfairly damage a company's reputation.
As a consequence, all reviews are subject to moderation.
Reviews by verified users
Where a review is left by a verified user invited as a result of using our site, the review will be automatically published, but may be moderated in line with our moderation policy.
Reviews by unverified users
When a review is posted in our directory, notification is emailed to both us, and the company concerned, but it is held unpublished until moderated and approved by us.
In general, our policy would be to publish reviews that appear legitimate, whether good or bad.
We would normally publish any positive review (with a rating of three stars or above) automatically, however a negative review is viewed more critically against a number of criteria to determine its legitimacy:
- general language used - profane language and threats will not be tolerated
- credibility of the review scenario
- whether the reviewer is likely to be a genuine user of our site and the review therefore legitimate
- whether the review asserts dishonest or illegal conduct
- whether the reviewer indicates that some form of legal or dispute resolution procedure is being, has been, or is likely to be, pursued
There are also situations where the review may be edited by us, usually to remove anything that might lead to an individual being personally identified without their consent.
It should also be noted that companies have the right to respond to any review posted on our site.
Ultimately, although our preference is to publish reviews unmoderated, the choice as to whether to publish or edit a review remains ours, and our moderators' decisions are final.