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Reviews Moderation Policy

You can rate and leave reviews of the companies listed on our site. If you carry out a search on our site you will be invited to leave a review of both our service and your chosen surveyor's performance by independent review company Reviews.co.uk. You are also free to add a review to the surveyor's directory profile on our site.

We believe reviews are an important source of feedback to companies on their performance, good, bad, or indifferent, as well as being an important source of information to potential clients about what they might expect from a company.

However, we are also aware that reviews may be used to further disputes, by property sellers adversely affected by a report, or even unscrupulous competitors, to unfairly damage a company's reputation.

As a consequence, all reviews are subject to moderation. 

Reviews by verified users

Where a review is left by a verified user invited as a result of using our site, the review will be automatically published, but may be moderated in line with our moderation policy. 

Reviews by unverified users

When a review is posted in our directory, notification is emailed to both us, and the company concerned, but it is held unpublished until moderated and approved by us.

Moderation Policy

In general, our policy would be to publish reviews that appear legitimate, whether good or bad.

We would normally publish any positive review (with a rating of three stars or above) automatically, however a negative review is viewed more critically against a number of criteria to determine its legitimacy:

  • general language used - profane language and threats will not be tolerated
  • credibility of the review scenario
  • whether the reviewer is likely to be a genuine user of our site and the review therefore legitimate
  • whether the review asserts dishonest or illegal conduct
  • whether the reviewer indicates that some form of legal or dispute resolution procedure is being, has been, or is likely to be, pursued

There are also situations where the review may be edited by us, usually to remove anything that might lead to an individual being personally identified without their consent.

It should also be noted that companies have the right to respond to any review posted on our site.

Ultimately, although our preference is to publish reviews unmoderated, the choice as to whether to publish or edit a review remains ours, and our moderators' decisions are final.

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User feedback for our Find a Surveyor service

4.02 Average

3080 Reviews

D.

All good thanks

Posted 11 hours ago

N. and Michelle Oakford

Our sincere thanks to Tom (and Alison) at Herongate Surveyors. We were extremely impressed with the service we received throughout our recent house purchase. The team were professional, thorough, and incredibly helpful from start to finish. Tom took the time to explain everything clearly in straightforward, layman’s terms, making sure we fully understood the findings and what they meant for us. Their knowledge, attention to detail, and willingness to answer our questions gave us great confidence and reassurance throughout the process. We wouldn’t hesitate to recommend them to anyone looking for a professional, knowledgeable, and approachable firm of surveyors. An excellent service from start to finish.

Posted 4 weeks ago

K. Wallace

The site was so simple to use providing a lot of information enabling me to choose a surveyor. We chose GTA surveyors and we made a good choice. They were so friendly and helpful and in constant communication with us. Our level 3 survey date was booked promptly. Our surveyor, Glen, gave us a full comprehensive report covering all aspects and followed this with a informal phone call covering any questions we had. Would definitely recommend to anyone and would use as again.

Posted 1 month ago

Anonymous

Easy to use, returned a good selection of surveyors, one of whom we uased and was excellent

Posted 1 month ago

K. Blyth

Excellent service. I was able to locate a Surveyor very quickly and booked in within a day. Survey has been completed now.

Posted 1 month ago

P. Osman

I was given a list of Surveyors and I selected one which turned out to be to my satisfaction.

Posted 1 month ago

E.

Local building surveyors made it super easy & quick to find me someone to do my survey. I provided all the information on Wednesday night, Thursday morning I had several companies contact me with quotes & I managed to book a company for the Friday! Using this site made it super quick & easy, I would highly recommend!!! All the companies that contacted me were certified by RICS which was very important to me too

Posted 2 months ago

Anonymous

Site was easy to use, responsive. Property fell through so never used anyone

Posted 2 months ago

R. Hadden

Very quick, professional service and comprehensive report. Highly recommended.

Posted 2 months ago

A. Merrick

Easy to set up and initial communication very good. I did however have to chase up the result of the survey but responded well when I did so.

Posted 2 months ago

J.

I recently purchased a home survey from Independent Home Survey and was extremely impressed with the service. It was very cost-effective without compromising on quality. Hugo Howe was professional, knowledgeable, and thorough throughout the process. He explained everything clearly and provided a comprehensive report that gave me confidence in my property purchase. I would highly recommend Independent Home Survey, especially Hugo Howe, to anyone looking for an excellent, reliable, and affordable home survey service.

Posted 2 months ago

I. Smith

Found a surveyor in fact all were responsive and this service proved a little easier to use than the RICS own web site.

Posted 2 months ago

B. Street

I used SPG Surveyors. Dan arrived at the appointed time. He was very polite, knowledgeable and professional. I would highly recommend.

Posted 2 months ago

M. Dredge

Having found a good few surveyors through this site, I emailed 5, 3 days ago, still awaiting replies so cannot say for sure if my experience will be a good one.

Posted 2 months ago

S. Rayner

Very helpful site. Gave me some local surveyors to call and I had an excellent response from all three. Unfortunately my sale fell through so I was not able to proceed.

Posted 3 months ago

J. Aris

Very happy with the survey. All the imformation you would want to now of the buiding. Recomend the site if asked how it went.

Posted 3 months ago

A. Offord

I found the form easy to complete to get quotes for a building surveyor. 5 quotes were sent through and we did engage one of these to do our RICS Home Buyer 2 survey. This was carried out within a few days. Now waiting for the official report.

Posted 3 months ago

A. Leaper

I was very happy to find this site, that had all the information needed to review & select a RICS recommended surveyor, namely River Crest Surveyors of Eastleigh. i have found them professional, diligent and very helpful and would recommend their services.

Posted 3 months ago

A. Grenfell

very easy process, a good range of surveyors suggested. The company i picked from that selection was very efficient, helpful and good value.

Posted 3 months ago

E.

Straightforward to book. The Level 2 Home Survey was delivered on time and gave invaluable insights with lots of photos and explanation. An excellent service. Highly recommended.

Posted 3 months ago

L.

Just amazing! Had a call the day before to talk about the process and if there was anything in particular we wanted to have looked into. The survey came through just 4 days later! Survey was thorough but the review was written well and was easy to understand! I would recommend to everyone! Thank you to Tim!

Posted 4 months ago

What is the RICS?

RICS - London

The Royal Institution of Chartered Surveyors is the organisation responsible for the training and regulation of Chartered Surveyors. To be listed on Local Building Surveyors, surveyors must be either a RICS Member (AssocRICS, MRICS/FRICS) or a Firm Regulated by the RICS, so you can be assured that your survey will be carried out by a qualified regulated professional.

Find out more about the RICS

What type of survey do I need?

Find out more about the different RICS Surveys

There are three standard RICS Survey Levels. Check out the links below to find out more:

RICS Level 1 Condition Report

RICS Level 2 HomeBuyer Report

RICS Level 3 Building Survey


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