More system updates!
The latest lockdown doesn't seemed to have slowed the market too much, and also hasn't slowed our own development much either.
Last year we made a lot of changes to our system as part of our ongoing process of development and improvement, and that process continues, with two new improvements rolled out this month.
New RICS Survey Standards
We have been asked a few times about how we are handling the transition to the new RICS 1, 2, 3 level standards.
The problem is that the public, and pretty much any other professional in the home moving market such as mortgage advisors, conveyancers, and estate agents, are largely unaware of the change, and continue to refer to the RICS standard products as the Condition Report, HomeBuyer, and Building Survey.
Helping With Conversions
We are often asked about what level of conversion rate you can expect, and how to improve that. The short answer is, the conversion rate varies. A bit depends on how much competition you have on your postcodes, but typically the conversion rate is between 1 in 5 and 1 in 9. But there is a lot you can do to help your conversions, and here are some tips.
We now have quite a lot of review feedback on our service and I'm pleased to say that it's nearly all positive. But the negatives we do receive shed some helpful light on the things that annoy people, and highlight some of the things that will help you convert leads into fees.
So let's start with the basics...
Survey Booker API
Among the technical enhancements rolled out this year is the addition of an API (Application Programming Interface!) to allow our leads to be posted directly into the Survey Booker CRM
This allows customers to immediately get information about your services and streamline the process of following up on all leads.
Reviews, reviews, reviews...
As you know we have two ways in which people can feedback their experiences with us - through Reviews.co.uk, and through reviews of individual surveyors on our site.
These are a highly valuable source of how people are seeing both our, and your, service. Most pleasing is that the overwhelming response is positive, with the average still mostly 4 stars.
BUT.. from time to time we see trends appearing in the negative reviews which we feel would be helpful to feed back.
Tips on managing your lead flow.
Since the easing of the lockdown, the property market has been seeing quite a resurgence, and that is reflected in the volume of leads we are currently sending out.
That increase can mean that you may be receiving larger number of leads than before, maybe to the point of receiving more than you can easily accommodate. So I thought that it might be a good time to share some tips on ways you can optimise your lead flow so that you are not inundated with leads you don't need, and to help avoid unduly large bills.
Control Panel Update - Leads List and Average Fee Reports
As you may have noticed, our control panel had a significant overhaul earlier this year. This was much more than a cosmetic face-lift, with some significant technical enhancements behind the scenes to allow us to add additional functionality, some of which have gone live over the last few days:
Coronavirus Update 5
It's been three weeks since our last update on market activity, so we thought it time for a further short update.
Other media have reported that property sites Rightmove and Zoopla have been recording record levels of traffic, suggesting that property market restrictions being eased in England has released some pent-up demand.
That's certainly been our experience too. The graph below shows Google search volumes since the beginning of March:
Coronavirus Update 4
A couple of weeks ago we gave you an update on what we'd seen happening in the surveying market up to the 9th May.
Since that time things have moved on quite significantly! On Sunday the 11th May, in an address to the nation, Boris Johnson stated that the government would be starting to ease the restrictions on some businesses, details of which would be published over the course of the following week.
Such a helpful website, pointed me to NTB Property Ltd. who was a local and fantastic surveyor for an excellent price! Highly recommend finding a local and competitively priced surveyor using "Local Building Surveyors".
very good service ....replied in a few hours ...
Made the process of finding a thorough, quality surveyor really easy. The process of instructing was really quick and easy to follow, and the price was very reasonable.
We had several direct responses to our enquiry. All very friendly, non-pressured and informative and we finally decided on one surveyor to proceed with.
Delighted with the service I got. IT was all last minute but the Surveyor was excellent...I was really well pleased with how he carried out the survey...a job well done..
Worked well for us. Filled in the required info, the site recommended two surveyors, our choice is due to carry out the survey in the next few days. Great service, many thanks.
Very prompt response to send my request to 3 surveyors and good service to give me list of all firms I could contact meeting my situation.
I used this website as I had absolutely no idea about to contact a property Surveyor for a house I was trying to buy. I received three instant referrals, the first one of which offered a reasonable price and could undertake the survey promptly. The other two referral's;s both followed up with me to see if I had found someone, so overall, very satisfied with this website.
Recommendations received immediately.
All the surveyors sites responded in good time with etimates and i spoke to one which was also helpful. I would recommend your site
What a great little website. None of the local surveyors could do a visit this side of end of October. I managed to get one within a week. Admittedly you pay a bit more but it seems to be worth it. Thanks
Really helpful website. Easy to use and found what I wanted
I don’t write reviews- but I was very impressed with this site I managed to find a local surveyor that I could actually talk to and arrange a quick survey . As previously with national chains , no contact no flexibility and double the price for less service I don’t think the surveyors are making the money - more like the agency
The website is so easy to navigate and I found what I was looking for in no time at all.
Instant response and enabled us to find a local surveyor easily when we live over 100 miles away.
A very efficient service both to organise the structural survey through to receiving the surveyors report. The report is informative and very helpful especially with regards to understanding specific issues of a 100 year old house that requires renovation and ongoing TLC! I would recommend this service and the surveyor we used.
The rapid and full response I neded.
Excellent, Can’t recomnend enough
Easy to use and it took me to a couple of good companies who responded quickly and efficiently.