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Reviews, reviews, reviews...

As you know we have two ways in which people can feedback their experiences with us - through Reviews.co.uk, and through reviews of individual surveyors on our site.

These are a highly valuable source of how people are seeing both our, and your, service. Most pleasing is that the overwhelming response is positive, with the average still mostly 4 stars.

BUT.. from time to time we see trends appearing in the negative reviews which we feel would be helpful to feed back.

Unresponsive surveyors

We know things are busy out there, because there seems to be plenty of business going begging! Amongst the most common reasons we see for a negative review is "Nobody answered my query" or "Nobody replied to my enquiry!" - so a top tip for converting leads into instructions would seem to be call people back when you get the lead!

And this extends beyond that first contact - another surprisingly common moan is surveyors 'going dark' either after receiving the instruction, or after carrying out the survey. These are the ones most likely to result in negative reviews posted on our site, or being 'named and shamed' on Reviews.co.uk.

Incorrect Pricing

This is another unpopular issue which comes up far too often. We've even had a couple of official complaints, including one who was intending to complain to the RICS about one offender and his response!

The high levels of activity in the market has presented the perfect opportunity to lift prices, which many of you have done, but PLEASE, REMEMBER TO UPDATE YOUR PRICES TO REFLECT YOUR ACTUAL FEES. To list fees lower than those that you are actually prepared to undertake is misleading to the public, and generates considerable ill-will. Again there is a high level of 'naming and shaming' reviews on this:

"one with an estimate of £190. Eventually charged £300+vat... Are estimates just a way to get to the front of the queue and then charge whatever they like?"

"l decided to use ****** whose quote was £361. When l e-mailed him the quote was raised to £420... This l found misleading... l gave your list a second chance using ****** whose quote was the same as advertised"

"Your service is fine but one of your surveyors ****** almost doubled the estimate for no additional services, whereas another ****** quote stuck to his estimate. ****** should be censured for estimating £446 inc vat and then quoting £780!!! He was unrepentant when I challenged him".

"I received a list of 3 quotes for local surveyors for my HomeBuyer survey. The 1st said that the quote was wrong and it would cost me another £100 according to their scale -I declined. The 2nd said it could only do it after 3 weeks and that the price wasn’t from their website, so they’d send me a new quote -I declined. Luckily the 3rd, agreed with the quoted price and conducted the survey within 3 days!"

Keeping advertised fees up to the real level also helps avoid downward pricing pressure, and will help maintain fees at sustainable levels for when things inevitably slow down again.

So please update your prices to keep them in line with what you actually charge! And as always, if you need help with that, please just ask us...

 

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User feedback for our Find a Surveyor service

4.01 Average

1943 Reviews

Anonymous

All the Local Surveyors where very helpful but they where all dealing in houseing market and i wanted for commercial property surveyor, so i couldn't go ahead with them.

Posted 1 day ago

Anonymous

Hooked me up with a service that had great area knowledge, particularly of older properties. Super pleased with the results, and the price quoted was exactly on the money. Cheers!

Posted 1 day ago

Anonymous

Only have two choices

Posted 2 days ago

Anonymous

Did the job and we found a surveyor. Thankyou

Posted 1 week ago

Anonymous

Found a very good local surveyor through this site.

Posted 1 week ago

Anonymous

Really helpful service

Posted 1 week ago

Anonymous

I did not use any of the surveyors due to costs. I sourced an independent surveyor at a very competitive price

Posted 2 weeks ago

Anonymous

Quick and easy

Posted 2 weeks ago

Anonymous

spoke with one of your surveyors , very helpful and very knowledgeable. saved us many problems.

Posted 2 weeks ago

Anonymous

We. Are hoping the surveyor we have chosen will do a good job. For us he can’t do it till 12th July too busy to do it earlier.

Posted 2 weeks ago

Anonymous

Super easy to use and I found the cheapest quote here as well. The surveyor we decided upon have been incredibly efficient and arranged the viewing of the property the afternoon we filled out the paperwork. Couldn't be happier!

Posted 3 weeks ago

Anonymous

I was sent within the hour four companies who quoted competitively for the survey I required. I would recommend this site to all.

Posted 3 weeks ago

Anonymous

This site did all the work, I simply hai to choose.

Posted 3 weeks ago

Anonymous

The survey was done on the Thursday and the same day it was sent to us what a brilliant surveyor cannot fault him at all.

Posted 4 weeks ago

Anonymous

Needed a local surveyor & found one out of the 3 quotes given.

Posted 4 weeks ago

Anonymous

We were almost immediately contacted by two surveyor companies, and we had given instructions to do the work within 4 days of raising the enquiry on your site.

Posted 4 weeks ago

Anonymous

I appreciate the advice that Wayne Norcliffe at Castle Surveyors provided. It was very helpful.

Posted 1 month ago

Anonymous

Very good service, I had what I needed arranged within a few minutes, with the survey completed 2 days later.

Posted 1 month ago

Anonymous

Very good and prompt service, that provides a comprehensive list of available surveyors, who will respond promptly. Definitely worth using as surveyor fees vary widely!

Posted 1 month ago

Anonymous

A good choice of surveyors

Posted 1 month ago

Anonymous

Very easy to use. Allowed us to pick the right surveyor for our needs at the best price.

Posted 1 month ago

What is the RICS?

RICS - London

The Royal Institution of Chartered Surveyors is the organisation responsible for the training and regulation of Chartered Surveyors. To be listed on Local Building Surveyors, surveyors must be either a RICS Member (MRICS/FRICS) or a Firm Regulated by the RICS, so you can be assured that your survey will be carried out by a fully qualified regulated professional.

Find out more about the RICS

What Survey Do I Need?

What type of survey do I need?

If you are looking for something more than a simple property valuation (highly recommended if you are buying a new property), there are two common "standard" types of survey.  Check out the links below to find out more:

RICS HomeBuyer survey

Building Survey (Structural Survey)


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