Service Announcements
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Help system updated and improved
We have moved our help system to our main AZAB website to consolidate help articles for our different websites in one place.
The help system is now at: https://support.azab.eu/
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Default Prices Updated
Our default prices are intended as a guide to new subscribers (and existing ones) when they first add a new survey type. We regularly review and update these to try and keep them in line with the average fees being quoted in search results.
For those of you who may wish check your own fee levels against the average, below are are the current pre-loaded default survey fees:
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New RICS Survey Standards
We have been asked a few times about how we are handling the transition to the new RICS 1, 2, 3 level standards.
The problem is that the public, and pretty much any other professional in the home moving market such as mortgage advisors, conveyancers, and estate agents, are largely unaware of the change, and continue to refer to the RICS standard products as the Condition Report, HomeBuyer, and Building Survey.
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More system updates!
The latest lockdown doesn't seemed to have slowed the market too much, and also hasn't slowed our own development much either.
Last year we made a lot of changes to our system as part of our ongoing process of development and improvement, and that process continues, with two new improvements rolled out this month.
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Survey Booker API
Among the technical enhancements rolled out this year is the addition of an API (Application Programming Interface!) to allow our leads to be posted directly into the Survey Booker CRM
This allows customers to immediately get information about your services and streamline the process of following up on all leads.
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Helping With Conversions
We are often asked about what level of conversion rate you can expect, and how to improve that. The short answer is, the conversion rate varies. A bit depends on how much competition you have on your postcodes, but typically the conversion rate is between 1 in 5 and 1 in 9. But there is a lot you can do to help your conversions, and here are some tips.
We now have quite a lot of review feedback on our service and I'm pleased to say that it's nearly all positive. But the negatives we do receive shed some helpful light on the things that annoy people, and highlight some of the things that will help you convert leads into fees.
So let's start with the basics...
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Reviews, reviews, reviews...
As you know we have two ways in which people can feedback their experiences with us - through Reviews.co.uk, and through reviews of individual surveyors on our site.
These are a highly valuable source of how people are seeing both our, and your, service. Most pleasing is that the overwhelming response is positive, with the average still mostly 4 stars.
BUT.. from time to time we see trends appearing in the negative reviews which we feel would be helpful to feed back.
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Tips on managing your lead flow
We thought that it might be a good time to share some tips on ways you can optimise your lead flow so that you are not inundated with leads you don't need, and to help avoid unduly large bills.
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Control Panel Update - Leads List and Average Fee Reports
As you may have noticed, our control panel had a significant overhaul earlier this year. This was much more than a cosmetic face-lift, with some significant technical enhancements behind the scenes to allow us to add additional functionality, some of which have gone live over the last few days:
Read more: Control Panel Update - Leads List and Average Fee Reports
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Coronavirus Update 5
It's been three weeks since our last update on market activity, so we thought it time for a further short update.
Other media have reported that property sites Rightmove and Zoopla have been recording record levels of traffic, suggesting that property market restrictions being eased in England has released some pent-up demand.
That's certainly been our experience too. The graph below shows Google search volumes since the beginning of March:
Also proudly powering the surveyor search on...
All good thanks
Our sincere thanks to Tom (and Alison) at Herongate Surveyors. We were extremely impressed with the service we received throughout our recent house purchase. The team were professional, thorough, and incredibly helpful from start to finish. Tom took the time to explain everything clearly in straightforward, layman’s terms, making sure we fully understood the findings and what they meant for us. Their knowledge, attention to detail, and willingness to answer our questions gave us great confidence and reassurance throughout the process. We wouldn’t hesitate to recommend them to anyone looking for a professional, knowledgeable, and approachable firm of surveyors. An excellent service from start to finish.
The site was so simple to use providing a lot of information enabling me to choose a surveyor. We chose GTA surveyors and we made a good choice. They were so friendly and helpful and in constant communication with us. Our level 3 survey date was booked promptly. Our surveyor, Glen, gave us a full comprehensive report covering all aspects and followed this with a informal phone call covering any questions we had. Would definitely recommend to anyone and would use as again.
Easy to use, returned a good selection of surveyors, one of whom we uased and was excellent
Excellent service. I was able to locate a Surveyor very quickly and booked in within a day. Survey has been completed now.
I was given a list of Surveyors and I selected one which turned out to be to my satisfaction.
Local building surveyors made it super easy & quick to find me someone to do my survey. I provided all the information on Wednesday night, Thursday morning I had several companies contact me with quotes & I managed to book a company for the Friday! Using this site made it super quick & easy, I would highly recommend!!! All the companies that contacted me were certified by RICS which was very important to me too
Site was easy to use, responsive. Property fell through so never used anyone
Very quick, professional service and comprehensive report. Highly recommended.
Easy to set up and initial communication very good. I did however have to chase up the result of the survey but responded well when I did so.
I recently purchased a home survey from Independent Home Survey and was extremely impressed with the service. It was very cost-effective without compromising on quality. Hugo Howe was professional, knowledgeable, and thorough throughout the process. He explained everything clearly and provided a comprehensive report that gave me confidence in my property purchase. I would highly recommend Independent Home Survey, especially Hugo Howe, to anyone looking for an excellent, reliable, and affordable home survey service.
Found a surveyor in fact all were responsive and this service proved a little easier to use than the RICS own web site.
I used SPG Surveyors. Dan arrived at the appointed time. He was very polite, knowledgeable and professional. I would highly recommend.
Having found a good few surveyors through this site, I emailed 5, 3 days ago, still awaiting replies so cannot say for sure if my experience will be a good one.
Very helpful site. Gave me some local surveyors to call and I had an excellent response from all three. Unfortunately my sale fell through so I was not able to proceed.
Very happy with the survey. All the imformation you would want to now of the buiding. Recomend the site if asked how it went.
I found the form easy to complete to get quotes for a building surveyor. 5 quotes were sent through and we did engage one of these to do our RICS Home Buyer 2 survey. This was carried out within a few days. Now waiting for the official report.
I was very happy to find this site, that had all the information needed to review & select a RICS recommended surveyor, namely River Crest Surveyors of Eastleigh. i have found them professional, diligent and very helpful and would recommend their services.
very easy process, a good range of surveyors suggested. The company i picked from that selection was very efficient, helpful and good value.
Straightforward to book. The Level 2 Home Survey was delivered on time and gave invaluable insights with lots of photos and explanation. An excellent service. Highly recommended.
Just amazing! Had a call the day before to talk about the process and if there was anything in particular we wanted to have looked into. The survey came through just 4 days later! Survey was thorough but the review was written well and was easy to understand! I would recommend to everyone! Thank you to Tim!
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