Our directory is intended as a supplement to our referral service, and provides an additional online presence for surveyors using our service. Surveyors using our Referral System are automatically entitled to a Silver level subscription.
Our referral service and the directory systems have deliberately been kept separate and independent from one another to provide the greatest flexibility for you - the information delivered to users through the referral system is necessarily limited, but the directory allows you to expand your company information, add your logo, and take advantage of the rating and review system.
Adding or Editing Your Directory Listing
To add your directory listing you will need to be logged into the directory, which is separate from your main account control panel.
To access the directory click on the Directory link from your main control panel page. This will take you to a login page. Clicking the link should automatically log you in unless a) you didn't click the "Link accounts" option when registering, or b) your main account username or password has been changed, in which case you will need to follow the reset instructions on screen.
When you log in, you will be directed onto a screen listing your existing entries which you can edit. If you do not have an entry, click on the "Add Entry" on the menu on the top bar to open the entry screen.
You can add as many entries as you wish for different categories, offices or services.
Directory Reviews Moderation
Our directory allows customers to rate and review companies.
We believe reviews are an important source of feedback to companies on their performance, good, bad, or indifferent, as well as being an important source of information to potential clients about what they might expect from a company.
However, we are also aware that reviews may be used by disgruntled clients, property sellers adversely affected by a report, or even unscrupulous competitors, to unfairly damage a company's reputation.
As a consequence, all reviews are moderated before publication. When a review is posted in our directory, notification is emailed to both us, and the primary user of your account, but it is held unpublished until approved by us.
In general, our policy would be to publish reviews that appear legitimate, whether good or bad.
We would normally publish any positive review (with a rating of three stars or above) automatically, however a negative review is viewed more critically against a number of criteria to determine its legitimacy:
- general language used
- credibility of the review scenario
- whether the reviewer is likely to have used our site prior to instruction
- whether the review asserts dishonest or illegal conduct
- whether the reviewer indicates that some form of legal or dispute resolution procedure is being, or likely to be, pursued
In the case that the review fails either of the last two tests, the review will not be published and displayed on the site without the company's agreement and consent.
There are also situations where the review may be edited by us, usually to remove anything that might lead to an individual being personally identified without their consent.
It should also be noted that you have the right (and ability) to respond to any review posted on our site.
Adding 3rd Party Reviews to Your Directory Entry
If you wish to add reviews to your directory entry that you have gained through other sources, e.g. directly from your clients, Trustpilot, Reviews.co.uk, Google Local etc. we can do that for you.
IMPORTANT: we cannot accept reviews gathered through competitor sites, notably Really Moving
Send us your reviews at email@example.com and we will add them for you.
- Reviews must be genuine and from real clients
- You must include the date the review was given
- If from a source that allows a star rating (e.g. Trustpilot), please provide the source and star rating
- If a review has no star rating it will be displayed with blank stars (i.e. no star rating)
- Reviews will be displayed as posted by a 'Verified Customer' - real names will not be used unless you a) provide it, and b) confirm that the client has confirmed in writing to you that their name may be used.
Great service, quick and efficient way to get a surveyor appropriate to my requirements.
I used GNP Structural Surveys. They responded very quickly and gave a quote which was very reasonable. The surveyor called me after the survey and discussed his findings. I now understand all the faults at the house, and he saved me from making mistake. They are very professional and I would like to thank them for their expert service, and how quick I got report back.
Quick results and had replies from every surveyor in the results.
Prompt response from local surveyors and was able to book a survey within a matter of days.
very helpful would highly recommend to anybody
I got the information I was looking for thank you
We hope to complete on a purchase before the end of March (!!) so finding a surveyor who will act fast is a priority. I filled out the request early evening and had one reply later that same evening and it even stated the earliest date the survey could be done. We have gratefully accepted the offer and booked the work by paying the deposit. Result !
I was moving to a new area and needed to find a surveyor quickly. The process worked well and was efficient.
Quick response. Found what I needed at competitive costs. Would recommend.
Very good service and the response is really quick.
I used Tony from The Good surveyor , and found her to be polite and very approachable during our conversations on setting up the Survey for my property. She was punctual on the day of the survey and followed all the Government guidelines on Covid19 during the visit. All round very happy with the Report and service from The Good surveyor, she lives up to that name without fault.
Local Building Surveyors made an overwhelming job an easy, quick and successful one. I was contacted straight away by companies. I made my decision to go with a local company and my survey was booked for a week later. I would recommend them.
It was easy to find a surveyor in an area we are not familiar with. Information provided from our serach about the surveyor was informative. Our surveyor, Jake Rainsbury, contacted us within 24 hours, he is very efficient and professional. He contacted our estate agent and all has been arranged to our satisfaction.
Of the two surveyors who contacted me, I chose one who has been extremely helpful. Also, the price quoted is extremely favourable.
Excellent service as it enabled me to find two great surveyors. They both had fantastic credentials and were very professional and well priced!
Chris Seal was very helpful, whilst we ended up not needing his service he was professional and extremely knowledgeable. Chris provide us with pro-bona advise that resulted in us not needing a site survey. I would have no hesitation in recommending Chris to those requiring his services.
Very good service. The surveyors they recommended where great.
Excellent service and a comprehensive report that followed was a great help