Terms and Quality Policy
We have a quite simple quality policy: we do not expect you to pay for poor quality or duplicate leads.
We have in place technical measures to prevent multiple clicks and try and restrict as much as possible duplicate leads, but we have to balance any automated measures we might put in place against the usability of the site, and the desire by some users to compare costs for different survey types.
Consequently we recognise that some duplicate referrals will be generated. We do not expect you to pay for duplicates, so please simply forward the referral email to firstname.lastname@example.org - simply mark it "duplicate" (we don't need to know anything more than that) and we will credit it to your account.
Poor Quality Leads
For a lead to be valid it must have at least one valid method of contacting the user, either a valid email address or phone number. If none of the contact details are correct, or you feel it to be of inadequate quality for any other reason, simply forward the referral email to email@example.com marked with the reasons why: e.g. "no contact details" and we will credit it to your account.
Service Provider Terms and Conditions of Use
Preamble – Identity
Local Building Surveyors is a trading style of AZAB Ltd. AZAB Ltd is a company registered in England and Wales, Registered Number 7535576, Registered Address 57B Vale Road, London N4 1PP. VAT Registration Number GB 218 0657 15
The company trading address for all enquiries is Wildwood, Newgrounds, Godshill, Fordingbridge, Hampshire, SP6 2LJ, UK.
These terms and conditions describe the conditions of your use, as a Service Provider, of our services. As a Service Provider you agree to be bound by this agreement. If you are registering as a firm, you must have the authority to bind the firm to this agreement.
AZAB Ltd reserves the right to change and update its fees, terms and conditions, or guidelines at any time without notice.
"Service" means access to the Local Building Surveyors website and all the facilities and information contained in it, including any other partner or affiliate website where our search facility may appear.
"Service Provider" is any organisation, business, or individual person to which AZAB Ltd provides the Service as evidenced by information or details provided during the registration process on the Website.
"Prospective Client" or "User" is any individual or company that may use the website to look for services offered by Service Providers.
“Website” means the website Local Building Surveyors, localbuildingsurveyor.co.uk, and any other websites where the Local Building Surveyors search facility may deliver the Service.
“Service Providers Information” means the information about themselves, their services and their fees that Service Providers place on the Website.
"Lead" or "Referral" means the notification of a completed search on the website sent to a Service Provider and saved in the Local Building Surveyors database and available in the Service Providers account control panel.
"Quote" or "Estimate" is a non-binding indication of the likely fee for a service delivered to a User through the Website.
Service Providers may only use the Website for the intended purpose of advertising and promoting their Services to Prospective Clients through the search and any other promotional facilities provided by AZAB Ltd.
Upon registering for an account to use the Service, Service Providers will be assigned or may choose a username and password. Service Providers must not disclose usernames or passwords to any 3rd party, and at all times remain responsible for any actions taken in relation to their account.
Service Providers can view and manage all aspects of their account through their account control panel on the Website, including their company profile, contact details, fee and disbursements rates used for estimates, postcode coverage, leads generated, and invoices.
Lead Generation Service
The Service is an advertising and lead generation service available only to surveyors and surveying firms accredited and regulated by the Royal Institute of Chartered Surveyors (RICS).
Service Providers must be suitably qualified and/or registered with any trade bodies appropriate to any Services which they offer either through the Website or to users arising from the user's use of the website.
Service Providers should hold adequate professional indemnity and public liability insurance appropriate to the Services which they offer on the Website.
The Service Provider warrants that all Service Provider's Information provided for the delivery of the Service is correct, is not misleading, and does not misrepresent the Services provided by the Service Provider, and is inoffensive, legal and not defamatory about any other Service Provider, Prospective Client or any third party.
Service Providers are entirely responsible for the accuracy of their Service Providers Information, and AZAB Ltd accepts no responsibility for any inaccuracies in the information displayed.
The Website aims to enable Service Providers to advertise and promote their services to Prospective Clients performing a search on the Website.
Selected parts of Service Providers Information in the form of a price estimate for the services selected by the User will be displayed in search results on the website, and emailed to the User. If a User searches for an unpriced service, the service providers information without pricing will be shown in search results and sent to the Service Provider and the User.
Users will receive estimates and details from up to five competing estimates by Service Providers.
Service Providers will be sent a Lead in the form of an email notification whenever chargeable estimates are displayed to Users on the website. The notification email shows details of the search information and the User's contact details. Service Providers will not receive the estimates or details of other Service Providers displayed.
Service Providers will not be sent a notification email for non-chargeable estimates.
Details of all Leads, both chargeable and non-chargeable, are shown in the Service Providers account control panel on the website.
AZAB Ltd accepts no responsibility for the non-delivery of any email to either Service Provider or Prospective Client for whatever reason. Service Providers are recommended to ensure that the domain localbuildingsurveyor.co.uk is added to their spam whitelists.
Where Leads are delivered to a Service Provider by API (Application Programming Interface) it is the responsibility of the Service Provider to ensure that Leads are received and correctly written to their database or CRM (Customer Relationship Management) application.
AZAB Ltd accepts no responsibility for the incorrect processing by a Service Provider of data transmitted through an API once the output data has been accepted as correct following initial testing and configuration.
Email Lead notifications will continue to be sent even where the primary notification method is through an API for output auditing and as a fallback in the event of connection or authentication failures.
Validity of Leads/Referrals
A referral/lead is deemed valid if EITHER a) the telephone number, OR b) the email address is valid. Duplicate or invalid Leads will be credited upon request in accordance with the AZAB Ltd quality policy.
Prospective Client Information
All estimates are non-binding on either the Service Provider or Prospective Client. AZAB Ltd accepts no responsibility for the accuracy of information provided by Prospective Clients. Before confirming an estimate or providing a service it is the responsibility of the Service Provider to ensure that the information provided by the Prospective Client is accurate.
Protection of Prospective Client Information and General Data Protection Regulations
Service Providers must be registered with the Information Commissioner as data controllers and comply with the relevant provisions of the Data Protection Act, the E-Commerce Directive and Distance Selling Regulations (as amended) in the storage, handling, and use of Prospective Client personal data. From 25th May 2018 all Service Providers must be fully compliant with and adhere to the provisions of the GDPR (General Data Protection Regulations).
When using the service, Users provide consent for the use of their personal data only for the express purpose of receiving estimates and details of potential Service Providers, and Service Providers shall not under any circumstances use User personal data for any other purpose.
Service Providers are expressly prohibited from using the personal data of Users for the promotion or marketing of any other products or services offered by the Service Provider than that specifically requested by the Potential Client without gaining the explicit consent of the User for their data to be used in this way.
Service Providers are prohibited from passing any personal information provided by a User to any third party unless explicit consent has been obtained from the Prospective Client.
Where a User requests modification or erasure of personal data held by AZAB Ltd, AZAB Ltd will request the same data modification or erasure by the Service Provider, and the Service Provider is required to comply with the request in accordance with the provisions of the General Data Protection Requirements.
The Service Provider warrants that it will fully comply with all current data protection legislation relating to any User data provided by AZAB Ltd in relation to the service, and fully indemnifies AZAB Ltd against any unauthorised use, access, loss or misuse of User data by the Service Provider, its employees, agents, or other persons, however such loss or misuse might occur.
By registering for the Service, Service Providers agree to pay the current fees as notified upon registration or subsequently notified for each estimate provided to Prospective Clients resulting from searches on the Website.
AZAB Ltd reserves the right to change any fees at any time. Service Providers will be advised of any changes to fees not less than 14 days before any new fees enter into force.
AZAB Ltd reserves the right to impose a credit limit for any Service Provider.
Fees are paid by Direct Debit. Direct Debit payments are taken in arrears on or shortly after the 14th of the month for leads sent in the preceding month. In the event of a Direct Debit being unpaid, a request for payment will be re-presented not less than 7 days after the initial payment request. If payment is unable to be taken upon re-presentation, the outstanding amount will be added to the following month's payment request.
In the event that any Fees are not paid at the due date, AZAB Ltd reserves the absolute right to suspend or terminate access to the Service without notice, and in the event that outstanding fees are not settled within thirty days of the due date, interest on the outstanding amount may be charged at the statutory rate from the due date.
If a Service Provider Direct Debit Mandate is cancelled or suspended the Lead Generation service will be suspended until the mandate is reactivated or a new mandate established and any outstanding Fees paid.
By submitting your payment details you consent to your personal data being submitted to Eazipay Ltd for this purpose.
Account Cancellation, Suspension or Termination
Service Providers may cancel the Lead Generation Service without notice. In the event of cancellation by the Service Provider, any unpaid Fees arising for the use of the Service become immediately due.
AZAB Ltd reserves the absolute right to cancel or suspend a Service Provider account without notice and for any reason. In the event of such cancellation or suspension it is entirely at the discretion of AZAB Ltd whether to disclose the reasons to the Service Provider.
The website contains a directory of surveyors. The Directory is available to Service Providers who are actively participating with the Service.
Service Providers using the Lead Generation Service are entitled to a free entry in the directory whilst they are actively using the Lead Generation Service. Service Providers that disable all services and or postcode coverage are not considered to be actively using the service and their listing may be disabled or converted to an annual subscription at the sole discretion of AZAB Ltd.
The Service Provider warrants that all Service Providers Information provided for inclusion in the Directory is correct, is not misleading, does not misrepresent the Service Provider in any way, and is inoffensive, legal and not defamatory about any other Service Provider, Prospective Client or any third party.
Service Providers are entirely responsible for the accuracy of the Directory information, and AZAB Ltd accepts no responsibility for any inaccuracies in the information displayed.
Ratings and Review
The directory contains a rating and review system where site visitors may rate Service Providers and add reviews of their services. Service Providers are free to encourage clients to add reviews and refer other prospective clients to their directory listing.
The rating and review system is moderated by AZAB Ltd. Reviews are intended to accurately reflect client experience of the Service Provider and AZAB Ltd will not suppress reviews unless there is clear evidence of inaccuracy or a dishonest submission.
If a Service Provider considers that a review is inaccurate or unfair it may request removal, modification or a right to respond, but the decision as to whether any review will be considered, or the review subsequently be amended or removed remains entirely at the discretion of AZAB Ltd.
All artwork, pictures, products, content, designs, text, images and website code shown or otherwise used in the Website is protected by copyright. No part of this website may be reproduced either in part or full without the explicit written permission of the relevant copyright owners.
By using the Service, a Service Provider grants a wholly unrestricted license to use and display on the Website any copyright or trademarked material owned by the Service Provider during the provision of the Service.
The Service Provider warrants that it is entitled to use any text, images, logos, or any other materials used in the promotion of its services through the Website, and fully indemnifies AZAB Ltd for any breach of copyright, trademark or breach any other intellectual property, intended or otherwise, on any material used by the Service Provider on the Website.
The Service is provided “as is” and AZAB Ltd provides no warranty in relation to the uninterrupted continuity of the Service.
AZAB Ltd shall have no liability to Service Providers for any failure to deliver the Service caused by any event or circumstance beyond AZAB Ltd's reasonable control.
Invalidity of Terms and Condition
If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.
These Terms and Conditions shall be interpreted according to the laws of England and in the event of dispute all parties agree to submit irrevocably to the jurisdiction of the English courts.
Last updated 1st January 2020
Great service, quick and efficient way to get a surveyor appropriate to my requirements.
I used GNP Structural Surveys. They responded very quickly and gave a quote which was very reasonable. The surveyor called me after the survey and discussed his findings. I now understand all the faults at the house, and he saved me from making mistake. They are very professional and I would like to thank them for their expert service, and how quick I got report back.
Quick results and had replies from every surveyor in the results.
Prompt response from local surveyors and was able to book a survey within a matter of days.
very helpful would highly recommend to anybody
I got the information I was looking for thank you
We hope to complete on a purchase before the end of March (!!) so finding a surveyor who will act fast is a priority. I filled out the request early evening and had one reply later that same evening and it even stated the earliest date the survey could be done. We have gratefully accepted the offer and booked the work by paying the deposit. Result !
I was moving to a new area and needed to find a surveyor quickly. The process worked well and was efficient.
Quick response. Found what I needed at competitive costs. Would recommend.
Very good service and the response is really quick.
I used Tony from The Good surveyor , and found her to be polite and very approachable during our conversations on setting up the Survey for my property. She was punctual on the day of the survey and followed all the Government guidelines on Covid19 during the visit. All round very happy with the Report and service from The Good surveyor, she lives up to that name without fault.
Local Building Surveyors made an overwhelming job an easy, quick and successful one. I was contacted straight away by companies. I made my decision to go with a local company and my survey was booked for a week later. I would recommend them.
It was easy to find a surveyor in an area we are not familiar with. Information provided from our serach about the surveyor was informative. Our surveyor, Jake Rainsbury, contacted us within 24 hours, he is very efficient and professional. He contacted our estate agent and all has been arranged to our satisfaction.
Of the two surveyors who contacted me, I chose one who has been extremely helpful. Also, the price quoted is extremely favourable.
Excellent service as it enabled me to find two great surveyors. They both had fantastic credentials and were very professional and well priced!
Chris Seal was very helpful, whilst we ended up not needing his service he was professional and extremely knowledgeable. Chris provide us with pro-bona advise that resulted in us not needing a site survey. I would have no hesitation in recommending Chris to those requiring his services.
Very good service. The surveyors they recommended where great.
Excellent service and a comprehensive report that followed was a great help